Vueling Airlines Reviews

What is Vueling?

Vueling is a Spanish low-cost airline based in Barcelona, Spain. It was founded in 2004 and operates flights to more than 130 destinations across Europe, Africa, and the Middle East. Vueling is part of the International Airlines Group (IAG), which also owns other major airlines such as British Airways, Iberia, and Aer Lingus.

Vueling operates a fleet of Airbus A319, A320, and A321 aircraft, and offers both economy and business class seating options. The airline is known for its affordable fares and its focus on customer service. Vueling has won several awards over the years, including the Best Low-Cost Airline award at the 2018 Business Traveller Awards.

Who owns Vueling?

Vueling is owned by the International Airlines Group (IAG), which is a multinational airline holding company headquartered in London, United Kingdom. IAG was formed in 2011 through the merger of British Airways and Iberia, and it has since acquired other airlines such as Aer Lingus and LEVEL.

Today, IAG is one of the largest airline groups in the world, with a fleet of over 500 aircraft and operations in Europe, North America, South America, Asia, Africa, and Australia.

How safe is Vueling?

Vueling, like all airlines operating in Europe, is subject to strict safety regulations imposed by the European Aviation Safety Agency (EASA). The airline has a good safety record, and there have been no major accidents involving Vueling aircraft since the airline was founded in 2004

Vueling also has a comprehensive safety management system in place, which includes regular safety audits, training for pilots and cabin crew, and strict maintenance procedures for its aircraft. The airline’s fleet is relatively new, with an average age of less than 10 years, and it has a solid reputation for reliability.

Overall, Vueling is considered a safe airline, and it has received a 7-star safety rating from the aviation safety website www.vueling.com. However, as with any form of travel, there is always some degree of risk involved, and passengers should follow all safety instructions provided by the airline and its staff.

Vueling Reviews

Vueling has received mixed reviews from customers, with some praising the airline for its affordable prices, good customer service, and convenient routes, while others have criticized the airline for delays, cancellations, and poor communication.

On the positive side, many customers appreciate Vueling’s low prices and the fact that the airline operates flights to a wide variety of destinations across Europe, Africa, and the Middle East. Customers also often mention the helpfulness and friendliness of the airline’s staff, both on the ground and in the air. Additionally, many customers appreciate the convenience of Vueling’s online check-in and mobile app, which make it easy to manage bookings and track flights.

On the negative side, some customers have reported problems with delays and cancellations, as well as difficulty in getting in touch with the airline’s customer service department. Some customers have also mentioned issues with baggage handling and check-in procedures, and a few have complained about uncomfortable seating and limited legroom on Vueling’s aircraft.

Overall, while Vueling has some areas for improvement, many customers find the airline to be a good option for budget travel within Europe and beyond.

Vueling Customer Service

Vueling offers customer service through various channels, including phone, email, and social media. The airline’s customer service team is generally responsive and helpful, although some customers have reported difficulty in reaching the airline during busy periods or when there are disruptions to flights.

Customers can contact Vueling by phone through the airline’s customer service hotline, which is available in several languages and is open 24/7. The airline also offers customer service through its social media channels, including Facebook and Twitter, where customers can ask questions and get assistance with bookings and other issues.

In addition, customers can contact Vueling by email or through the airline’s website, where they can access a range of self-service tools and resources, including FAQs, online check-in, and booking management tools.

Overall, while some customers have had issues with Vueling’s customer service, the airline appears to be committed to providing good customer support and resolving issues as quickly as possible.

What’s Vueling Luggage Policy?

Vueling’s luggage policy varies depending on the type of fare booked and the route being flown. Here are the general guidelines:

• Carry-on luggage: All passengers are allowed one piece of carry-on luggage, which must not exceed 10 kg in weight and must fit in the overhead bin or under the seat in front of you. The maximum dimensions for carry-on luggage are 55 x 40 x 20 cm.
• Checked luggage: The allowance for checked luggage varies depending on the fare type and route. Passengers on Basic fares do not have any free checked luggage included, while passengers on Optima and Family fares are typically allowed one piece of checked luggage weighing up to 23 kg. Passengers on TimeFlex fares are usually allowed two pieces of checked luggage weighing up to 23 kg each. Some routes may have different baggage allowances, so it’s important to check the specific rules for your flight.
• Excess baggage: If you need to check additional bags or if your luggage exceeds the weight or size limits, you will need to pay an additional fee. The fee for excess baggage varies depending on the route and the weight of the bag.

It’s important to note that Vueling’s luggage policy is subject to change, and the rules may vary depending on the specific fare type and route. Passengers should check the airline’s website or contact customer service to confirm the baggage rules for their particular flight.

Food included Aboard Vueling Air?

Vueling offers a buy-on-board food and beverage service on its flights, which means that meals and snacks are not included in the price of the ticket but can be purchased during the flight. The airline offers a variety of food and beverage options, including hot and cold sandwiches, snacks, alcoholic and non-alcoholic beverages, and special meals for passengers with dietary restrictions.

Vueling also offers pre-order meals for passengers who want to ensure that they have a specific meal or snack available during the flight. Passengers can order their meals online up to 24 hours before their flight departure.

It’s important to note that the availability of food and beverage options may vary depending on the flight duration and the time of day. On shorter flights, the selection of food and beverage options may be more limited than on longer flights. Additionally, some fare types may include a complimentary snack or beverage, so it’s worth checking the details of your ticket to see if any food or drink is included.

Vueling Cancelation policy

Vueling’s cancellation policy varies depending on the type of fare booked and the reason for the cancellation. Here are the general guidelines:

• Refunds: Passengers who cancel their flight within 24 hours of booking may be eligible for a full refund of the ticket price, as long as the flight is scheduled to depart at least 7 days after the booking date. If the cancellation is made after the 24-hour window has passed, passengers may still be eligible for a refund depending on the fare type and the reason for the cancellation.
• Basic fare: Passengers on Basic fares do not have any free cancellations or changes included in the ticket price. If you need to cancel your flight, you will not be eligible for a refund, but you may be able to receive a credit for the value of the ticket to use on a future Vueling flight.
• Optima and Family fares: Passengers on Optima and Family fares are typically allowed one free cancellation or change to their booking, as long as the request is made at least 48 hours before the scheduled departure time. After that, a fee will apply for any changes or cancellations.
• TimeFlex fares: Passengers on TimeFlex fares are usually allowed unlimited free cancellations or changes to their booking, as long as the request is made at least 1 hour before the scheduled departure time.

It’s important to note that Vueling’s cancellation policy is subject to change and may vary depending on the specific fare type and route. Passengers should check the airline’s website or contact customer service to confirm the cancellation policy for their particular flight.

Is Vueling Worth it?

Whether or not Vueling is worth it depends on a variety of factors, such as the route, the fare type, and the passenger’s individual preferences and priorities.

Vueling is a low-cost carrier, which means that the ticket prices are generally lower than those of full-service airlines, but passengers may need to pay extra fees for things like checked baggage, seat selection, and onboard food and beverage purchases.

In terms of customer satisfaction, Vueling has received mixed reviews. Some passengers have praised the airline for its affordable prices, convenient routes, and helpful customer service, while others have complained about delayed flights, crowded seating, and extra fees for basic services.

Ultimately, whether or not Vueling is worth it will depend on your individual needs and preferences. If you are looking for a low-cost airline and are willing to pay extra fees for additional services, Vueling may be a good option for you. However, if you prioritize comfort, flexibility, and a more premium flying experience, you may prefer to book with a full-service airline that offers more amenities and services included in the ticket price.

FAQs Vueling

What is Vueling?

Vueling is a low-cost airline based in Spain that offers domestic and international flights across Europe, Africa, and the Middle East.

How do I book a flight on Vueling?

You can book a flight on Vueling’s website or through a travel agency. Simply select your travel dates and destination, choose your fare type, and enter your personal and payment information.

What fare types does Vueling offer?

Vueling offers three fare types: Basic, Optima, and Family. Each fare type includes different services and amenities, such as baggage allowances, seat selection, and ticket flexibility.

How much baggage can I bring on Vueling?

The baggage allowance on Vueling varies depending on the fare type and route. Passengers on Basic fares do not have any free checked baggage included, while passengers on Optima and Family fares are typically allowed one piece of checked baggage weighing up to 23 kg. Passengers on TimeFlex fares are usually allowed two pieces of checked luggage weighing up to 23 kg each.

Does Vueling offer in-flight food and drinks?

Yes, Vueling offers a buy-on-board food and beverage service on its flights, which means that meals and snacks are not included in the price of the ticket but can be purchased during the flight. The airline also offers pre-order meals for passengers who want to ensure that they have a specific meal or snack available during the flight.

What is Vueling’s cancellation policy?

Vueling’s cancellation policy varies depending on the fare type and the reason for the cancellation. Passengers on Basic fares do not have any free cancellations or changes included in the ticket price, while passengers on Optima and Family fares are typically allowed one free cancellation or change to their booking. Passengers on TimeFlex fares are usually allowed unlimited free cancellations or changes to their booking.

How do I contact Vueling customer service?

You can contact Vueling customer service through the airline’s website or by phone. The airline’s customer service team is available to assist with booking, baggage, flight changes, and other inquiries.