The RealReal Review

About The RealReal

The RealReal is an online luxury consignment store that sells authenticated pre-owned designer fashion, accessories, and home decor. The company was founded in 2011 by Julie Wainwright and is based in San Francisco, California.

The RealReal’s business model is based on consignment, where sellers send their luxury items to the company and the company sells them on their behalf. The company employs a team of authentication experts to ensure that every item sold on the site is authentic.

The RealReal has become a popular destination for luxury shoppers who are looking for high-end items at discounted prices. The site offers a wide range of brands, including Chanel, Louis Vuitton, Gucci, and Prada, as well as emerging designers.

In addition to its online store, The RealReal has also opened several brick-and-mortar locations in major cities across the United States. The company has also launched a white-glove service that offers home pickups for high-value items, as well as a consignment program for fine jewelry and watches.

Overview of The RealReal

The RealReal is an online luxury consignment store that specializes in selling authenticated pre-owned designer fashion, accessories, and home decor. The company’s mission is to extend the life of luxury items and reduce waste in the fashion industry by providing a sustainable alternative to buying new.

The RealReal has a unique business model based on consignment, where sellers send their luxury items to the company and the company sells them on their behalf. The company employs a team of authentication experts to ensure that every item sold on the site is authentic, and also offers a 100% authenticity guarantee to its customers.

The RealReal has become a popular destination for luxury shoppers who are looking for high-end items at discounted prices. The site offers a wide range of brands, including Chanel, Louis Vuitton, Gucci, and Prada, as well as emerging designers.

In addition to its online store, The RealReal has also opened several brick-and-mortar locations in major cities across the United States, where customers can shop in person and receive personalized styling and consignment services.

The RealReal has been recognized for its innovative approach to sustainability and has received numerous awards and accolades, including being named one of Fast Company’s Most Innovative Companies in the world. The company is committed to reducing the environmental impact of the fashion industry by extending the life of luxury items and promoting a circular economy.

Selling With The RealReal

 

If you’re interested in selling luxury items with The RealReal, the process is relatively straightforward. Here are the basic steps:

1. Submit an online consignment form: You can submit an online form on The RealReal’s website with details about the items you want to sell. The form asks for information about the brand, condition, and retail value of each item.
2. Receive a free shipping label: If your items are approved for consignment, The RealReal will send you a free shipping label to send your items to their facility.
3. Items are authenticated: Once your items arrive at The RealReal, they will be inspected and authenticated by their team of experts to ensure that they are genuine.
4. Items are listed for sale: Once your items have been authenticated, they will be listed for sale on The RealReal’s website.
5. You get paid: If your items sell, you will receive a percentage of the sale price. The percentage varies depending on the item’s value and your consignment agreement with The RealReal.

It’s worth noting that The RealReal is selective about the items they accept for consignment. They typically only accept items from certain luxury brands and in excellent condition. Additionally, they take a commission on items that sell, so it’s important to understand the terms of your consignment agreement before selling your items with The RealReal.

The RealReal Women

 

The RealReal Women is a section of The RealReal’s website that is dedicated to women’s fashion. It features a wide range of pre-owned luxury items, including clothing, shoes, handbags, and accessories from top designers such as Chanel, Gucci, Prada, and Louis Vuitton.

The RealReal Women offers a curated selection of high-quality, authenticated items that have been inspected by their team of experts. Customers can shop by category, brand, or price range, and can also search for specific items using keywords or filters.

In addition to selling pre-owned luxury items, The RealReal Women also offers a range of services to help customers buy and sell items with ease. These services include:

• Personalized styling: Customers can work with a RealReal stylist to find the perfect outfit or accessory for their needs.
• White Glove Service: The RealReal offers a white-glove service for high-value items, where a specialist will pick up the item from the seller’s home and handle all aspects of the sale.
• Consignment program: Customers can consign their luxury items with The RealReal and earn a percentage of the sale price when their items sell.
• Financing: The RealReal offers financing options for customers who want to purchase luxury items but prefer to spread out the payments over time.

Overall, The RealReal Women is a popular destination for luxury shoppers who are looking for high-end items at discounted prices. The site offers a wide range of brands, as well as personalized styling and consignment services to help customers buy and sell items with ease.

Chanel Classic Jumbo Double Flap Bag

The Chanel Classic Jumbo Double Flap Bag is one of the most iconic and sought-after designer handbags in the world. It is a larger version of the Classic Flap Bag and features a double flap design with a larger interior compartment than the standard Jumbo Flap Bag. The bag is crafted from the highest quality lambskin or caviar leather, and features the signature Chanel quilted pattern, a gold-tone chain strap, and the iconic CC turn-lock closure.

The Jumbo Double Flap Bag is available in a variety of colors, including black, beige, navy, and red, and can also come in different hardware finishes such as silver-tone and gold-tone.

The Classic Jumbo Double Flap Bag is a versatile and timeless piece that can be dressed up or down, making it a favorite among fashion enthusiasts and celebrities alike. Due to its high demand and limited supply, the bag is often difficult to find and can command a high price on the resale market.

If you’re interested in purchasing a Chanel Classic Jumbo Double Flap Bag, it’s important to buy from a reputable seller who can guarantee the bag’s authenticity. The RealReal is a trusted source for pre-owned designer handbags, including the Chanel Classic Jumbo Double Flap Bag, and offers a 100% authenticity guarantee on all items sold on their website.

Balenciaga Two-Tone Twisted Hoop Earrings

The Balenciaga Two-Tone Twisted Hoop Earrings are a stylish and unique accessory that can add a touch of edge to any outfit. These earrings feature a twisted design with a combination of silver and gold-tone metal, and are designed to be worn as a hoop earring.

The Balenciaga Two-Tone Twisted Hoop Earrings are part of the brand’s fashion jewelry collection, which features bold and modern designs that are inspired by the brand’s fashion runway shows. These earrings are made in Italy from high-quality materials and are designed to be durable and long-lasting.

These earrings can be worn with a variety of outfits, from casual to formal, and are versatile enough to be paired with other jewelry pieces. They are also lightweight and comfortable to wear, making them a great choice for everyday wear or special occasions.

If you’re interested in purchasing the Balenciaga Two-Tone Twisted Hoop Earrings, they can be found at Balenciaga boutiques, high-end department stores, and luxury online retailers. It’s important to buy from a reputable seller to ensure that you are getting an authentic product. Additionally, if you prefer to buy pre-owned designer jewelry, The RealReal is a trusted source for authenticated pre-owned Balenciaga jewelry and offers a range of styles at discounted prices.

Tiffany & Co. Cat-Eye Sunglasses

Tiffany & Co. is a renowned luxury brand known for its high-quality jewelry, accessories, and home decor items. The Tiffany & Co. Cat-Eye Sunglasses are a stylish and elegant accessory that can elevate any outfit.

These sunglasses feature a classic cat-eye shape with a distinctive Tiffany Blue accent on the temple. They are made in Italy from high-quality materials, such as acetate and metal, and feature 100% UV protection lenses.

The Tiffany & Co. Cat-Eye Sunglasses are available in a variety of colors and styles, ranging from classic black to bold and playful colors such as pink and red. They can be worn with a variety of outfits, from casual to formal, and are versatile enough to be worn year-round.

If you’re interested in purchasing the Tiffany & Co. Cat-Eye Sunglasses, they can be found at Tiffany & Co. stores, high-end department stores, and luxury online retailers. It’s important to buy from a reputable seller to ensure that you are getting an authentic product. Additionally, if you prefer to buy pre-owned designer sunglasses, The RealReal is a trusted source for authenticated pre-owned Tiffany & Co. sunglasses and offers a range of styles at discounted prices.

The RealReal Men

The RealReal is a luxury online consignment marketplace that offers a wide range of authenticated pre-owned men’s clothing, shoes, accessories, and other luxury goods from top designers.

In the men’s section, customers can find a variety of designer clothing from brands such as Gucci, Prada, Tom Ford, and Saint Laurent. The selection includes everything from casual wear, such as t-shirts and jeans, to formal wear, such as suits and dress shoes.

The RealReal also offers a range of men’s accessories, including watches, sunglasses, and jewelry from top brands like Rolex, Cartier, and Tiffany & Co. Additionally, they offer a variety of men’s bags, including backpacks, briefcases, and messenger bags, from brands such as Louis Vuitton and Goyard.

If you’re looking to sell your designer men’s items, The RealReal offers a consignment service where you can send in your items for evaluation and, if accepted, they will sell them on your behalf. The RealReal provides a seamless process for both buying and selling luxury goods, and they guarantee the authenticity of all items sold on their website.

Overall, The RealReal is a great option for men looking to buy or sell pre-owned designer items at discounted prices while still ensuring authenticity and quality.

Louis Vuitton Damier Graphite Multiple Wallet

The Louis Vuitton Damier Graphite Multiple Wallet is a popular accessory among fashion enthusiasts and luxury brand aficionados. The wallet is made of Louis Vuitton’s signature Damier Graphite canvas, which features a gray and black checkerboard pattern.

The Louis Vuitton Damier Graphite Multiple Wallet features a compact design with multiple compartments for organizing your cards, cash, and coins. The wallet has six card slots, a bill compartment, and two side pockets, as well as a zippered coin pocket on the back.

The wallet is finished with a sleek black leather trim and a Louis Vuitton logo on the front. It is made in France from high-quality materials and is designed to be durable and long-lasting.

The Louis Vuitton Damier Graphite Multiple Wallet is a versatile accessory that can be paired with a variety of outfits, from casual to formal. It is also a popular gift for men who appreciate luxury and quality craftsmanship.

If you’re interested in purchasing the Louis Vuitton Damier Graphite Multiple Wallet, it can be found at Louis Vuitton boutiques, high-end department stores, and luxury online retailers. It’s important to buy from a reputable seller to ensure that you are getting an authentic product. Additionally, if you prefer to buy pre-owned designer wallets, The RealReal is a trusted source for authenticated pre-owned Louis Vuitton wallets and offers a range of styles at discounted prices.

Burberry The City Watch

The Burberry The City Watch is a classic and sophisticated timepiece that has become a staple in the luxury watch market. The watch features a round stainless steel case with a sapphire crystal face and a leather strap with the iconic Burberry check pattern.

The Burberry The City Watch has a clean and simple design, with a black dial and silver-tone hour markers and hands. It also has a date function and is water-resistant up to 50 meters.

The Burberry The City Watch is a versatile accessory that can be worn with a variety of outfits, from casual to formal. It is a popular gift for both men and women who appreciate luxury and quality craftsmanship.

If you’re interested in purchasing the Burberry The City Watch, it can be found at Burberry stores, high-end department stores, and luxury online retailers. It’s important to buy from a reputable seller to ensure that you are getting an authentic product. Additionally, if you prefer to buy pre-owned designer watches, The RealReal is a trusted source for authenticated pre-owned Burberry watches and offers a range of styles at discounted prices.

Gucci Black Square Sunglasses

Gucci is a popular luxury brand that is known for its high-quality and stylish products. The Gucci Black Square Sunglasses are a classic and sophisticated accessory that can elevate any outfit.

These sunglasses feature a square frame with a black acetate finish and gold-tone Gucci logo detailing on the temple. The lenses are tinted to provide 100% UV protection, making them a practical choice for everyday wear.

The Gucci Black Square Sunglasses are a versatile accessory that can be paired with a variety of outfits, from casual to formal. They can add a touch of elegance and sophistication to any look.

If you’re interested in purchasing the Gucci Black Square Sunglasses, they can be found at Gucci stores, high-end department stores, and luxury online retailers. It’s important to buy from a reputable seller to ensure that you are getting an authentic product. Additionally, if you prefer to buy pre-owned designer sunglasses, The RealReal is a trusted source for authenticated pre-owned Gucci sunglasses and offers a range of styles at discounted prices.

The RealReal Reviews: What Do Customers Think?

The RealReal has a mixed reputation among customers. On Trustpilot, a popular review platform, the company has an average rating of 3.6 out of 5 stars based on over 16,000 reviews. Here’s an overview of what customers have to say:

Positive reviews:

• Many customers are happy with the quality and authenticity of the products they receive from The RealReal. They appreciate the thorough authentication process and the fact that they can trust that they’re getting genuine designer goods.
• Several customers appreciate the company’s easy-to-use website and mobile app, as well as the responsive customer service team.
• Some customers have had positive experiences selling items through The RealReal, finding the process straightforward and transparent.

Negative reviews:

• Some customers have received items that were not as described or pictured, such as a different color or condition than expected.
• This has led to frustration and disappointment.
• Several customers have had negative experiences with The RealReal’s customer service, citing long wait times and unhelpful representatives.
• Some customers have expressed frustration with the company’s pricing, feeling that they don’t get a fair deal when selling items.

Overall, The RealReal has a mixed reputation among customers. While many appreciate the quality and authenticity of the products and the ease of use of the platform, others have had negative experiences with customer service or have received items that were not as described. It’s important to do your own research and read reviews before making a purchase or selling items through The RealReal.

Is The RealReal Worth It?

Whether The RealReal is worth it depends on your personal preferences and priorities. Here are some factors to consider:

1. Quality and authenticity: The RealReal has a reputation for selling high-quality and authentic designer goods, and it has a rigorous authentication process to ensure that items are genuine. If you’re looking for authentic designer goods at a discounted price, The RealReal can be a good option.
2. Price: While The RealReal offers designer items at a discounted price compared to retail, the prices can still be high. It’s important to do your own research and compare prices to make sure you’re getting a fair deal.
3. Customer service: Some customers have had negative experiences with The RealReal’s customer service, citing long wait times and unhelpful representatives. If good customer service is important to you, it’s worth considering this factor before making a purchase.
4. Sustainability: The RealReal’s business model is based on selling pre-owned designer items, which can be a more sustainable option than buying new. If you prioritize sustainability in your shopping habits, The RealReal can be a good choice.

Overall, The RealReal can be worth it if you’re looking for high-quality, authentic designer goods at a discounted price and prioritize sustainability in your shopping habits. However, it’s important to do your own research and read reviews before making a purchase or selling items through The RealReal.

The RealReal Promotions & Discounts

The RealReal offers promotions and discounts from time to time. Here are some ways to stay up-to-date on current deals:

1. Sign up for The RealReal’s email newsletter. This is a good way to stay in the loop on new arrivals, sales, and exclusive promotions.
2. Follow The RealReal on social media. The company frequently posts about new items and promotions on Instagram, Facebook, and Twitter.
3. Check the Sale section of The RealReal’s website. This section features discounted items across all categories, including women’s and men’s fashion, home decor, and art.
4. Look for special promotions around holidays and events, such as Black Friday and Cyber Monday.
5. Consider becoming a member of The RealReal’s loyalty program, RealReal Rewards. Members earn points for purchases and can redeem them for discounts on future purchases.

It’s important to note that The RealReal’s discounts are often limited in availability and may sell out quickly. If you see something you like on sale, it’s best to act fast to avoid missing out. Additionally, it’s important to read the terms and conditions of any promotions to ensure that you’re getting the best deal possible.

Buy & Sell The RealReal

Buying and selling on The RealReal is a fairly straightforward process. Here’s an overview of how it works:

Buying:

1. Browse the website or app to find items you’re interested in. You can search by category, brand, size, and other filters to narrow down your options.
2. Once you find an item you want to buy, add it to your cart and proceed to checkout. You’ll need to create an account or log in to complete your purchase.
3. Enter your shipping and payment information and confirm your order. The RealReal offers free shipping on orders over $500.
4. Once your order is processed, you’ll receive a confirmation email with tracking information.

Selling:

1. Create a free account on The RealReal’s website or app.
2. Gather the items you want to sell and review The RealReal’s list of accepted brands and categories.
3. Submit photos and details of your items for review. The RealReal’s team will assess the items for authenticity, condition, and market value.
4. If your items are accepted, you’ll receive a quote from The RealReal. You can choose to accept or decline the quote.
5. If you accept the quote, ship your items to The RealReal for authentication and processing. The RealReal covers the cost of shipping and provides free packaging.
6. Once your items are processed and authenticated, they’ll be listed for sale on The RealReal’s website and app.
7. If your items sell, you’ll receive a payout. The RealReal takes a commission on sales, which varies based on the item’s price and category.

Overall, buying and selling on The RealReal can be a convenient way to shop for authentic designer goods and sell items you no longer need. However, it’s important to read The RealReal’s terms and conditions and understand the fees and commissions involved before using the platform.

FAQ

Is The RealReal authentic?

Yes, The RealReal is known for its authentication process to ensure that all items sold on the site are authentic.

What brands does The RealReal accept for selling?

The RealReal accepts a wide range of designer brands, including Chanel, Gucci, Louis Vuitton, Prada, and more. The company provides a comprehensive list of accepted brands on its website.

How does The RealReal determine the price of items?

The RealReal’s team of experts assesses each item for authenticity, condition, and market value to determine its price.

Does The RealReal offer free shipping?

Yes, The RealReal offers free shipping on orders over $500 in the United States.

What is The RealReal’s return policy?

The RealReal offers a 14-day return policy for most items, with some exceptions for fine jewelry, watches, and other high-value items. Items must be in the same condition as when they were sold and with all original packaging and tags.

How does The RealReal handle authentication?

The RealReal has a team of experts who are trained to authenticate designer goods using a variety of methods, including in-person inspections and digital authentication technology.

Does The RealReal sell only pre-owned items?

Yes, The RealReal specializes in selling pre-owned designer goods, but the company also offers some new items from select brands.

How long does it take for The RealReal to authenticate items?

The authentication process typically takes 1-2 business days after the items are received by The RealReal.

How does The RealReal pay sellers?

The RealReal pays sellers by check, direct deposit, or site credit, depending on the seller’s preference.

Does The RealReal offer promotions or discounts?

Yes, The RealReal offers promotions and discounts from time to time. Customers can sign up for the company’s email newsletter or follow its social media channels to stay up-to-date on current deals. The RealReal also has a loyalty program, RealReal Rewards, that offers members discounts and other benefits.